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Video guidance

Video on this website is in Flash Video format which is denoted by the the following icon: . It is offered in two forms - dial-up and broadband:

dial-up - intended for those with slower connection speeds - usually less than 56K.
broadband - the highest-quality video and only suitable for those with faster connection speeds. You may experience significant delays if you try to view these using a dial-up connection.

For more information on flash video, visit the Macromedia website.

Troubleshooting

Nothing happens when you click the video link

Videos open in a pop-up window. Ensure that your browser allows pop-ups from this website, or turn off any pop-up blocker and try again.

Streamed video does not play smoothly

Your bandwidth may be being used by another application (or another computer, if your connection is via a network). It is best to avoid downloading large files or using peer-to-peer applications while watching video, as the pressure on your bandwidth may prevent you from being able to receive enough data to maintain a constant video stream.

The video does not start

If you do not have the flash plug-in installed, you may receive an error message. If this occurs, follow the on-screen instructions to download and install the plug-in from Macromedia.